Our contact centre will be open from 8:00am - 8:00pm on weekdays and 8:30am - 5:00pm on weekends and public holidays to assist customers with critical banking requirements or urgent queries.

Financial support FAQs Feedback and Complaints

Urgent contact

Missing or stolen cards

If your card has been lost or stolen, it is important to contact us immediately to cancel it.  

What to do

Fraud, phishing and scams

We take security extremely seriously. If you think youve been targeted by an online or phone scam, let us know and well do everything we can to help. Call 0800 ASB FRAUD (0800 272 372), or +64 9 306 3000 if youre overseas.

Stay safe online

There is a current text phishing scam affecting our customers. If you get a suspicious text, do not click on any links or provide any personal information. Find out more here.

Phone us

We are here to help, but how we help will look different during the COVID-19 restrictions.

Our contact centre will be open from 8:00am - 8:00pm on weekdays and 8:30am - 5:00pm on weekends and public holidays to assist customers with critical banking requirements or urgent queries.

Please use our online channels where possible: asb.co.nz, the mobile app or send us a secure email from your online banking profile.

Email us

If youd prefer to email your question please use our enquiry form.

Find an expert in your area

Home loans

Our mobile lending managers cover much of the country. Tell us where you are and well show you managers in your area.

Search now

Business & Rural

Answer a few questions to help us find you the right business or rural expert for your situation and in your area.

Search now

International business

Whether youre looking to import goods to or export goods from New Zealand an international business expert can help.

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Find us

Branches & ATMs

Regional business centres

Head office

ASB North Wharf
12 Jellicoe Street
Auckland 1010

Postal address

P.O. Box 35
Shortland Street
Auckland 1140

Regional Banking Hubs

Regional Banking Hubs offering basic banking services

Martinborough, Opunake, Stoke and Twizel are local banking hubs that offer basic banking services:

  • Smart ATM: For cash withdrawal and cash/coin deposits
  • iPads: To access our website and internet banking
  • Phones: To call our contact centre

Customers seeking other banking services or financial advice will be assisted to use internet banking or put in touch with someone at our contact centre who can help.  

For recent media updates regarding Regional Banking Hubs see nzba.org.nz.

We welcome your feedback

Your satisfaction is important to us. Please let us know if theres room for improvement or if youd like to give our staff a round of applause.We do our best to resolve complaints as quickly and fairly as possible. Providing as much information as you can helps us to do just that. Of course, we also love to hear about positive experiences too and well pass your compliments on to the appropriate staff.

Share your feedback with us

Still not satisfied? Talk to our Customer Care team

If we have been unable to resolve your complaint and you wish to pursue it further, you can:

  • Request that your complaint is passed onto one of our Customer Care managers.
  • Contact one of our Customer Care managers directly on 0800 272 288 ext 97757.

A Customer Care manager will then investigate and attempt to resolve your complaint.

The Banking Ombudsman Scheme

If you remain dissatisfied, we will inform you that you may refer your complaint to the Banking Ombudsman Scheme for further consideration.

The Banking Ombudsman Scheme is a free and independent service which helps people sort out unresolved problems they have with their banking service providers.

You can contact the Banking Ombudsman Scheme and find out information about this service.

You can also report information about ASB or any of our advisors to the Financial Markets Authority on the contact details below:

fma.govt.nz
PO Box 1179
Wellington 6140
04 472 9830

Log into internet banking for a fast & secure response

Not an ASB customer yet?

Email

Say hello

Find us at the office

Chappa- Adamitis street no. 38, 81811 Tripoli, Libya

Give us a ring

Alda Runion
+69 213 130 910
Mon - Fri, 10:00-22:00

Say hello